If in doubt, ask!


We like to be completely transparent when we deal with clients and debtors. In this way we know we can do our job effectively to collect the money you are owed.

If this is the first time you have used a company like ours you may have a number of questions, please feel free to contact us and ask. The following are some of the more common questions we are asked.

  • What information do you need to load my debt?

    We require the debtorʼs full name and last known address together with any contact phone numbers you may have, what the debt is for and how much is owed.

    We may also ask for copies of contracts, invoices, statements or other documentation as proof of the debt, if available.

    The more information that you have about your customer and the overdue account, the better we can do our job and the higher the success rate.

  • Can you collect rental arrears?

    Yes we can– If it is a residential rental property you first require a Tenancy Tribunal Order.

    Please refer to: www.dbh.govt.nz/tenancy-index.

    For commercial rental arrears, we will issue proceedings as per your instructions.

  • The debtor is disputing their account. What happens now?

    In some cases we are unable to pursue disputed debts, However, every case is unique, so please feel to contact us and we can see if we can help.

  • My Debtor has moved overseas, can you still help?

    Yes we can but given that each situation is unique it is best to contact us on 0800 433 287 and speak to us personally regarding any international recoveries.

  • My debt is only of a small dollar value. What size debts do you collect?

    At Central Collections we collect any debt over the value of $20.00! It's your money - Get it Back!

  • How will I know what is happening with my debt(s)?

    We will contact you if we need further instruction on the direction of collection and you can also phone or email at any time for an update. You will also receive a monthly statement, invoices and remittance advice every month which outlines all your debtor payments.

  • How much will it cost to collect my debt(s)?

    To register with Central Collections as a client there is a one-off fee of $30.00 + gst.

    Each time you load a debt there is a $7.00 + gst charge for each debt.

    If we have to default a debt with the credit reporting agencies, there is a $7.00 + gst charge.

    We only charge commission on money actually recovered from your debtor, whether this is paid to Central Collections or yourselves directly after our involvement.

    Our standard rate of commission is 20% + GST and if you have a recoverable costs clause the cost of recovery will be added to the debt.

    Any enforcement outside our standard process, ie Legal action, field visits etc are variable depending on the action taken and usually recoverable within the court proceedings, these would be discussed with you at the appropriate time.